Do I need a PayPal account to order from Rae Kai?

No, although our payments are processed via PayPal, you do not need a PayPal account to purchase items from Rae Kai. You can pay with Visa, Mastercard, American Express, Debit Card or via your PayPal account.

 

Can I pay with a Credit Card or Debit Card?

Yes, although our store is processed through Paypal you have the option to check out using a Visa, Mastercard, American Express or by Debit.

 

Is your site secure?

Yes our site is secure as noted by the 'https:' prefix before our domain name. All our payments are processed through Paypal’s secure server. Your financial information is not shared with us at Rae Kai and all your information is kept safe. All your payment details will be safely stored on Paypal’s secure servers.

Can I order from outside North America?

If you are interested in ordering from somewhere outside of North America please email us and we can look into the shipping options and costs available to you.

 

Can I check the status of my order?

We will send you an email notifying you of when your order has been shipped, including your tracking number. If you have any further questions regarding your order please email us. 

 

How long will my order take?

All our prints are processed at the time of order so please allow up 1-2 weeks for your order to be made. Once your order has been shipped we will send you the details, along with your tracking number. 

Returns/Exchanges

We do not offer returns or exchanges. All orders are made at the time of your order. Return arrangements for pieces purchased from our various retailers are left up to the retailers individual return/exchange policies and we ask that you contact that store directly. 

Please be assured that, although we make every effort to ensure that this website will be current and will contain no errors, Rae Kai Designs does not maintain that the operation of this website and the information, content or materials included in this website will be free of error, current or completely accurate at all times, or at any time. Rae Kai Designs offers no representations, warranties, guarantees or conditions (whether expressly stated or implied).

 

This Web site is provided “as is” and without express or implied warranties of any kind, including implied warranties of merchantability or fitness for any particular purpose. We do not represent or warrant that this Web site will be uninterrupted or error free. In no event, will we be liable for any damage or cause of any kind based upon or resulting from any use or inability to use this Web site. We reserve the right to update, change or modify these terms as we see fit at any time and without notice. Please check this page regularly to review up-to-date terms and conditions.

If you have any other questions, please contact us by email at info@raekai.com with all other inquiries. Please note we will respond to you as quickly as possible. There will at times be a delay in our replies, during the times we are away photographing and don't have email service in our location. We appreciate your patience and will respond to all emails upon our return.